Privacy Policy

Qantares aims to protect the privacy of every current, former and prospective client as far as possible. This Privacy Policy (the “Policy”) describes the type of personal information we may collect, the purposes for which we may use it, the circumstances in which we may share it, together with the steps we take to safeguard such information in protecting your privacy.

1. The personal information we collect and how we use it

We may collect information about you and use it in the following ways:

  • We may collect personal information about you from applications or forms you may complete, agreements you enter into with us or in the course of your establishing or maintaining a client relationship with us regarding an investment product or vehicle. The details here may include your name, postal and email address, credit/debit card details, ongoing statements and other related information. This is to allow us to complete your transactions and also to provide confirmation of the transactions to you.
  • For more information and information in the sense of the basic data protection regulation, please refer to the section “Information in the sense of the General Data Protection Regulation”.
  • We also use cookies (see section 5 below for further details).
  • When you browse this web site we will store information relating to your use of the web site in order to improve the quality of service provided to you.
  • We may collect information concerning the attachments you open in newsletters that are sent to you electronically.
  • We may also use the information we collect in order to inform you about changes to the web site and, subject to any applicable local laws, other information that we think may be of interest and/or useful to you including our products and services.

Of course, you are not required to supply any of the personal information that we may request. However, failure to do so may result in us not being able to provide services offered by Qantares to you.

2. Who we disclose the personal information to

Qantares does not disclose your personal information to third parties, except as described in this Policy.

Third party disclosures may include sharing such information with non-affiliated companies who perform support services on our behalf, including those that provide professional, legal or accounting advice to Qantares. These companies are required to ensure appropriate security measures are in place and maintain the confidentiality of such information to the extent they receive it, and to use your personal information only in the course of providing such services and only for the purposes that Qantares dictates.

These non-affiliated companies may, however, be based in countries where privacy laws do not exist or provide less protection than the laws in the EU.

We may also disclose your personal information to fulfil your instructions or pursuant to your express consent.

Finally, under limited circumstances, your personal information may be disclosed to third parties as permitted by, or to comply with, applicable laws and regulations. This may occur, for instance, when responding to proceedings of a court of law or similar legal process, to protect against fraud, and to otherwise cooperate with law enforcement or regulatory authorities.

3. Accessing and updating your personal information

You have the right to access personal information that we hold about you at any time to check whether it is accurate and up-to-date. You should contact our Data Protection Officer on dataprotectionofficer@qantares.com if you wish to do this.

4. Timely processing of the information

We will retain your personal information in accordance with applicable laws only for as long as it is needed for the purposes of the provided services.

5. Cookies Policy

Cookies are small text files, which often include a unique identifier that is sent by a web server to your computer, mobile phone or any other internet enabled device (“device”) when you visit a web site. Cookies are widely used in order to make web sites work efficiently and help provide us with business and marketing information that enables us to make informed decisions on the development of our web sites.

We use three main types of cookies

‘Performance’ cookies

These help us see how you use our web site e.g. which pages you visit. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is used only to help us analyse and improve the performance of our web site, understand what interests our users, record any errors, and measure how effective our marketing is.

Sometimes cookies are managed for us by third parties, but we don’t allow the third party to use the cookies for any purpose other than those listed above.

By using our site you accept the use of ‘Performance’ cookies.

‘Identification’ cookies

These are used to help us customise web site content based on your selections.

We use identification cookies to:

  • remember choices you have made such as identifying yourself as an IFA or Advisor
  • show you when you are logged in to the web site
  • target you with potentially relevant advertisements on other web sites.

You can control whether or not these cookies are used, but preventing their use may mean you are unable to access certain features or services. Preventing these cookies may stop us from remembering that you didn’t want a specific feature or service.

By using our site you accept the use of ‘Identification’ cookies.

‘Targeting’ cookies

These are used to send you relevant information and record which content you use.

We use targeting cookies to:

  • send you customised news content via email
  • track which content you use.
  • in conjunction with identification cookies, target you with potentially relevant advertisements on other web sites.

By using our site you accept the use of ‘Targeting’ cookies.

(b) Third party cookies

There are a number of third parties that provide Qantares with content and functions on our web site; some of these providers will use cookies to ensure correct operation of particular areas of the site.

The site also has Social Interaction links (such as Facebook or Youtube). Qantares does not control any cookies that may be sent when using these external web sites. For more information on these it is advised to check their web site cookie policies.

(c) How to withdraw consent to, control and/or delete cookies

It is possible to remove cookies or block them from recording the above types of information. How to do this is generally found within the Options menu then Privacy section of your particular browser. Browsers tend to be slightly different and update their methods for handling cookies from time to time. For more information consult the Help menu for your browser.

This information has been provided to show our commitment to legislation regarding cookie awareness so that you can understand what cookies we use and why we use them. This ensures transparency in the data collected on you.

6. Privacy and the Internet

Qantares is committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have in place appropriate physical, electronic and managerial procedures to protect and secure your personal information.

(a) How we secure information being transferred to our web server

All forms containing sensitive personal information, such as payment or bank details, are transmitted, after we authenticate your details, to the web server using a ‘secure form’ in which your details are encrypted using the most secure encryption level available.

You should notify us immediately if you have any reason to suspect that someone else may be using your details.

An encryption certificate can be viewed by double clicking on the padlock icon displayed within the web browser window when you are on a secure page.

(b) How we hold your personal information on our web server

In most cases your personal information is passed immediately to our customer service centre without any personal information being stored on the web server at all.

Where it is necessary to store personal information temporarily, any sensitive personal information is securely encrypted and stored away from publicly-accessible areas of our web server.

(c) How we transmit your personal information to our customer service centre

Once we have received your personal information, the web server, located in a secure area of the network, immediately passes your personal information through an additional firewall into an application server and onto a further server to allow us to execute your order within the customer service centre. The personal information is itself protected so that only authorised staff can access it.

7. Personal information and marketing purposes

If you want Qantares to not use or to cease using your personal information for marketing purposes, please contact our Data Protection Officer on dataprotectionofficer@qantares.com.

8. Changes to the Policy

Please be aware that this Policy may be updated at any time. As such, please ensure that you regularly read the latest version of this page.

9. Questions

If you have any questions or complaints relating to the Policy or how we use the personal information we have about you, please contact our Data Protection Officer on dataprotectionofficer@qantares.com who will try to respond to you promptly.

10. Glossary

A cookie is information that a web server stores on your hard disk so that it allows a web site to store your preferences on your machine and later retrieve them.

An IP address is a 32-binary digit number (in IPv4) or 128-binary digit number (in IPv6) that identifies each sender or receiver of information sent in packets across the Internet.

A session is a series of interactions between two communication end points that occur during the span of a single connection and is related to a particular session number.

11. Name and contact details of the responsible person

Prof. Dr. Jens Breckling, Poststrasse 21, 40667 Meerbusch (Düsseldorf), Deutschland, Telefon: +49 2132 937 6460, jens.breckling@qantares.com

12. Collection of Personal Data

By visiting our website www.qantares.com, the browser you use on your device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automated deletion: IP address of the requesting computer, date and time of access, name and URL of the retrieved file, website from which the access is made (referrer URL), used Browser and possibly the operating system of your computer as well as the name of your access provider.

The above data are being processed by us for the following purposes: ensuring a smooth connection setup of the website, ensuring a comfortable use of our website, evaluation of system security and stability and for other administrative purposes. The legal basis for data processing is Art. 6 para. 1 p 1 lit. f GPDR. Our legitimate interest follows from the data collection purposes listed above. In no case we use the collected data for the purpose of drawing conclusions about you.

13.Disclosure of data

A transfer of your personal data to third parties for purposes other than those listed below does not take place. We only share your personal information with third parties if:

  • You have given explicit consent to this according to Art. 6 para. 1 p. 1 lit. a GDPR, the disclosure pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR is required to assert, exercise or defend legal claims and there is no reason to assume that you have a predominantly legitimate interest in not disclosing your data,
  • in the event that for the disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR there is a legal obligation as permitted by law and in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR is required for the settlement of contractual relationships with you.

14. Your Rights

You have the right in accordance with Art. 15 DSGVO, to request information about your personal data processed by us. In particular, you can provide information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or opposition, the existence of the right to complain, the source of their data, if not collected from us, and the existence of automated decision-making including profiling and, where appropriate, meaningful information about their details;

  • pursuant to Art. 16 DSGVO, to demand the correction of incorrect or completed personal data stored by us immediately;
  • in accordance with Art. 17 DSGVO, to demand the deletion of your personal data stored by us, except where the processing is for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims is required;
  • in accordance with Art. 18 GDPR to demand the restriction of the processing of your personal data, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject their deletion and we no longer need the data, but you this to assert, exercise or defense of legal claims or you have objected to processing in accordance with Art. 21 GDPR;
  • pursuant to Art. 20 GDPR to obtain your personal data provided to us in a structured, common and machine-readable format or to request the transfer to another person responsible;
  • pursuant to Art. 7 para. 3 DSGVO your once granted consent to revoke against us at any time. As a result, we are not allowed to continue the data processing based on this consent for the future and according to Art. 77 GDPR to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our office.

If your personal data is being processed based on legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right to file an objection against the processing of your personal data in accordance with Art. 21 GDPR, provided that there are reasons for this arising from your particular situation or the objection is directed against direct mail. In the latter case, you have a general right of objection, which is implemented by us without specifying any particular situation.

If you would like to exercise your right of revocation or objection, please send an e-mail to jens.breckling@qantares.com.

15.Data Security

We use the popular SSL (Secure Socket Layer) method within the site visit, in conjunction with the highest level of encryption supported by your browser. In general, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit v3 technology instead. Whether a single page of our website is encrypted is shown by the closed representation of the key or lock icon in the lower status bar of your browser.

We also take appropriate technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or total loss, destruction or against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.

16. Timelines and Amendments

This declaration valid and has the status as of August 2018. However this declaration may be amended from time to time.